RLX Blue Bezel Black Dial

We strive to provide a smooth and transparent shipping experience for all customers.

Order Verification

Within 24 hours of placing your order, you will receive a video of your exact watch via Email and WhatsApp for approval. This allows you to verify the product before shipment.

Orders are processed for shipping only after customer confirmation.

Processing Time

Once your approval is received, orders are typically dispatched within 2 business days.

Shipping Method

Orders are shipped through trusted international courier partners, including FedEx and USPS. The carrier is selected based on the fastest and most reliable available service at the time of dispatch.

Tracking Information

A tracking number will be provided once your shipment has been handed over to the courier. Customers can use this tracking number to monitor the progress of their delivery.

Estimated Delivery Time

Most orders are delivered within 7–10 business days from the date the order is placed. Delivery times may vary depending on destination, customs processing, weather conditions, or courier delays.

International Shipping

Orders are dispatched through our Dubai logistics hub before being forwarded to the destination country.

Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays due to customs clearance, transportation disruptions, or other factors beyond our control may occur.

For any questions regarding your shipment, please contact our customer support team.

We want every customer to shop with confidence. Please review our return and refund policy below.

Pre-Shipment Verification

To ensure complete transparency, every customer receives a video of their exact watch via Email and WhatsApp before shipment. Orders are shipped only after customer approval.

Returns

Due to the pre-shipment verification process, returns are generally not accepted for reasons related to personal preference, change of mind, or incorrect ordering after the watch has been approved and shipped.

Damaged or Incorrect Items

If you receive a watch that is damaged during transit or differs from the approved watch shown in the verification video, please contact us within 48 hours of delivery and provide clear photos and videos of the issue.

Upon verification, we will arrange a replacement or an appropriate resolution.

Refunds

Refunds may be issued only in the following circumstances:

• The ordered item is unavailable and cannot be supplied.
• The wrong item was delivered.
• A verified issue is identified that cannot be resolved through replacement.

Approved refunds will be processed using the original payment method.

Order Cancellations

Orders may be cancelled before shipment. Once an order has been approved by the customer and dispatched, cancellations are no longer possible.

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, our support team is here to help.

Email: info@timecraftedco.com

WhatsApp / Phone: +44 7988 521336

We aim to respond to all inquiries as quickly as possible and are committed to providing a smooth and transparent shopping experience.

Will I receive a video of my watch before shipment?

Yes. Within 24 hours of placing your order, we will send a video of your exact watch via Email and WhatsApp for your approval.

How long does delivery take?

Most orders are delivered within 7–10 business days from the date the order is placed.

Which courier do you use?

We typically ship through FedEx or USPS, depending on which carrier offers the fastest and most reliable service at the time of dispatch.

Will I receive a tracking number?

Yes. A tracking number will be provided once your order has been handed over to the courier.

Can I cancel my order?

Orders may be cancelled before shipment. Once an order has been approved and dispatched, cancellation is no longer possible.

Do you ship internationally?

Yes. We ship to most countries worldwide.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos and videos of the issue. Our team will review the case and provide an appropriate resolution.

Are all watch functions operational?

Functionality varies by model. Product-specific details can be found on each product page.

How can I contact customer support?

Email: info@timecraftedco.com

WhatsApp / Phone: +44 7988 521336

01. Place Your Order

Once you place your order, our team begins preparing your watch for quality verification and dispatch.

2. Receive Your Watch Verification Video

Within 24 hours, you will receive a detailed video of your exact watch from our warehouse via Email and WhatsApp. This allows you to inspect the watch and confirm that everything meets your expectations before shipment.

3. Order Confirmation

After reviewing the video, simply confirm your approval with our team. We do not proceed with shipping until you are fully satisfied.

4. Fast & Secure Shipping

Once confirmed, your order will be dispatched within 2 working days. We ship through FedEx or USPS, depending on which carrier offers the fastest delivery at the time of dispatch.

5. Tracking Information Provided

Your watch will be shipped via our Dubai logistics hub, and you will receive a tracking number as soon as the shipment is handed over to the courier.

6. Delivery to Your Doorstep

Most customers receive their watch within 7–10 days from the date the order is placed.

✓ Video verification before shipping
✓ Tracking number provided
✓ Reliable international shipping
✓ Delivery within 7–10 days